Customer Loyalty & Retention • Data & Targeting • Automation & AI • Customer-Centric Journeys • Inspiring Personalisation • Customer Engagement • Measuring Tangible Results • Channels & Content • Future CRM Innovations
08.30 Registration, Informal Networking & GIC Welcome
09.00 Morning Co-Chairs’ Opening Remarks
Michele Lockwood, Head of Performance Marketing & CRM, New Look
Tash Whitmey, Group Director of Loyalty, Membership & CRM, Tesco
09.10 Develop Consumer Insight-Driven & Adaptable Loyalty Programmes Which Enhance Customer & Shopper Experiences & Drive Retention Rates
09.10 Nicola Travis, Head of CRM, Matalan
09.30 Erica Landonio, Head of Marketing CRM, Treatwell
09.50 Harness The Power Of Data Insights & Analytics To Inform & Develop An Engaging & Personalised Loyalty & Retention Strategy
David Walker, Head of Lifetime Customer Value, OVO Energy
10.10 Bonus Session; Reserved For Exclusive Conference Partner
10.40 Morning Refreshment Break With Informal Networking
11.10 Guarantee Sky-High Retention Rates By Establishing & Developing Deeper Relationships With Your Consumers With The Latest Insights Set To Power Forward Your Strategies
Emma Headland, Global Retention Specialist, Vodafone
Dan Brookes, CRM & Loyalty Manager, Boots Opticians
11.40 Navigate Changing Customer Insights & Trends To Craft Seamless & Transparent Customer Journeys Which Guarantee Retention & Drive Bottom Line Results
Dave Robinson, Head of Customer Engagement Development, Boots UK
12.00 Stand Out From The Crowd & Build Genuine & Authentic Relationships With Your Customers To Achieve Sky-High Engagement
Which Drives Forward Customer Loyalty & Retention
12.00 Gianfranco Cuzziol, Group CRM & Personalisation Head, Natura &Co
12.20 Tanvi Gupta Stephens, Director, Customer Engagement Management, Barclays
12.40 Bonus Session; Reserved For Exclusive Conference Partner
13.10 Lunch & Informal Networking For Speakers, Delegates & Partners
13.40 Informal Breakout Discussions – Peer-To-Peer
a) AI & ML
b) Subject Line Testing
c) Customer Segmentation
14.10 Afternoon Co-Chairs’ Opening Remarks
Michele Lockwood, Head of Performance Marketing &, CRM, New Look
Tash Whitmey, Group Director of Loyalty, Membership & CRM, Tesco
14.20 Advance Your Personalisation Strategies With Tailored, Customised & Data-Led Strategies Which Guarantee & Secure Sky-High Customer Engagement, Loyalty & Retention
Kushla Gopal, Loyalty Programme Director, Coutts
Tayo Ologbenla, Digital Marketing Director, Savills
Dominic James, Executive Director, Global Customer Engagement, MSD
Tom Newbury, Senior International CRM Manager, Ticketmaster
Gianfranco Cuzziol, Group CRM & Personalisation Head, Natura &Co
Victoria Page, Head of DCDA & Business Energy Intelligence, SSE Energy Solutions
Ruth Finnis, Vice President of Loyalty & Partnerships, Accor
14.50 Boost Marketing Performance, Enhance Personalisation Capabilities & Improve Conversion Rates With New & Innovative Automation & AI Strategies
Dimitar Alexander, MS Dynamics CRM Consultant, HSBC
15.10 Deliver Exciting, Interactive & Revitalised Content Through Seamless Multi-Channel Engagement, Loyalty & Retention Strategies To Fuel Increased Brand Interaction
Maria Aldridge, Digital Marketing Lead-Fashion & Beauty, Sainsbury’s
15.30 Afternoon Refreshment Break With Informal Networking
16.00 Bonus Session; Reserved For Exclusive Conference Partner
16.30 Showcase The Success Of Your Engagement, Loyalty & Retention Strategies With Practical, Innovative & Improved Measurement Tools & Techniques
Grant Baillie, Head of Customer Marketing, Post Office Ltd
16.50 Future-Proof & Evolve Your CRM, Loyalty & Retention Capabilities By Harnessing The Latest Shifts In Technological Advancements & Implementing Game-Changing Innovations For Maximum Results
Hollie McLellan, Head of Customer Marketing & Loyalty, Boots UK
17.20 Afternoon Co-Chairs’ Closing Remarks & Official Close Of Conference
Michele Lockwood, Head of Performance Marketing & CRM, New Look
Tash Whitmey, Group Director of Loyalty, Membership & CRM, Tesco
Seema Kumari, Senior Marketing & CRM Director, Hearst UK