We're thrilled to announce Rob Murphy, CRM Lead at Co-Op will be joining us to share their curated personalisation strategies!
23 Cross-Sector Loyalty, Retention, CRM, Engagement & Personalisation Leaders Unite To Deliver Unmissable Insights & Inspirations: Drive Next-Level Customer Loyalty, Retention, Personalisation & Engagement Programmes & Strategies That Embed Data, Measurement & Targeting Insights To Provide Seamless Customer Journeys & Harness Automation, AI & Tech Innovations For Guaranteed Engagement & ROI
What's On The Agenda?
08.15
REGISTRATION OPENS
Registration, Informal Networking & GIC Welcome
09.00
OPENING REMARKS
Morning Chair’s Opening Remarks
Rebecca Powell, Customer Experience Manager, Ella’s Kitchen
09.10
ENGAGE YOUR CUSTOMERS
WINNING LOYALTY & RETENTION STRATEGIES & PROGRAMMES
Craft Exciting & Innovative Loyalty & Retention Programmes To Skyrocket Loyalty & Retention Rates With Insight-Driven & Customer-Focused Strategies
- Develop engaging loyalty programmes that act as a strategic tool to enhance customer retention and incentivise repeat business by rewarding customers for continued patronage
- Beyond points-based interactions… create programmes that align with customer values, such as charity donations or sustainability-focused rewards, to establish a strong emotional connections
- Harness the knowledge of customer psychology around positive reinforcement and capitalise on the impact of delayed gratification in long-term loyalty programmes to drive customer retention through sustained engagement
- Tap into the potential of CRM system algorithms to accurately predict customer behaviour and streamline rewards systems to boost customer loyalty
09.30 Bonus Session; Reserved For Exclusive Conference Partner, Insider
09.45
CASE STUDY
VALUE ADDING AUTOMATION, AI & NEW TECH
Embrace The Unlocked Potential Of AI, Automation & Tech To Seize New Opportunities & Drive More Personalised & Effective Customer Loyalty Strategies For Long-Term Organisational Success
- Harness cost-effective AI, automation, and tech to make strategic decisions, generate real-time insights into customer behaviour, and strengthen loyalty marketing to increase customer lifetime value
- Utilise key predictive analytic insights from AI and automation tools to identify patterns in purchasing behaviours and build customised profiles for each customer segment for more targeted products and services and increased retention rates
- As CRM software becomes more intelligent, integrated, and automated, leverage new AI innovations to tailor your customer support such as through chatbots which resolve customer issues quickly and effectively to improve customer experiences, lower customer churn, and boost brand loyalty
- Drive improved user experiences and develop better relationships with audiences across multiple touchpoints for consistent and unified engagement that delivers on customer needs, expectations, and preferences
VIEW THE FULL PROGRAMME
At Global Insight Conferences, we have exciting offers and news about our upcoming events that we hope you’d like to hear about! We will use your information to predict what you might be interested in. We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.
In collaboration with the industry: Our brand new tailored and targeted agenda has been co-created to ensure it cuts through the noise to the heart of the issues impacting CRM, loyalty, and retention professionals today
23 Brand-Side Thought Leaders Will Share Fresh Insights & New Case Studies: Craft Winning Loyalty & Retention Strategies & Programmes
Effective Customer Data & Targeting Maximise The Unlocked Potential Of Automation, AI & Tech Proactive, Practical & Powerful Personalisation Next-Level Retention Strategies Unrivalled Omnichannel Marketing Success Seamless Customer Journeys Measuring Tangible Results & Proving ROI The Future of Loyalty & CRM Benchmarking & Trend Forecasting
Satisfaction Rate Last Year
Inspirational Speakers
One-Day Event
Interactive Panels
Plus
- 23+ Brands Present NEW Customer Engagement & CRM Case Studies
- 13 Industries Represented, Including Retailers, Travel, Financial Services, Consumer Goods, Hospitality & Beauty Brands
- 14 Heads & 3 Directors of CRM, Loyalty, Retention, Personalisation & Membership
- 80+% Brand-Side Audience – Written By Brands, For Brands
- NEW – Speed Networking!
- Dedicated Networking & Insight-Sharing
- Brand New & Fresh Engagement Strategies For Marketers
- 3 Interactive Panel Discussions & Q&A
What Will I Gain From Attending This Industry-Leading Customer Loyalty & Retention Conference, London?
- Cross-sector transferable lessons from 23, industry-leading brands including John Lewis Partnership, NatWest Group, National Express, PureGym, Revolution Beauty & Gail’s
- Practitioner insights From Heads and Directors from top brands speaking in just 1 action-packed day
- Brand new content and hot industry topics for 2024 including the impacts and opportunities of AI and how best to personalise loyalty programmes
- 80+% brand-side audience – agenda written and delivered by fellow practitioners facing – and solving- the same front-line issues as you
- Expand your network: Dedicated networking breaks in an intimate setting allowing you to get closer to the issues that really matter with the decision makers that matter
- Capture best-practice tips and tricks to uncover insights and metrics to improve takeaways from your measurements
- Mistakes made so you don’t have to! What do other professionals they wish they had known earlier?
- Benchmark with your peers and track trends to ensure your finger is on the pulse
- 3 interactive panel discussions including next-level retention strategies, inspiring personalisation, and horizon scanning the future of loyalty and CRM
- Ask, share, learn, debate, and reflect on customer acquisition, loyalty, and retention strategies which power exceptional customer loyalty and drive exceptional ROI
- Not just inspiration! Practical skills and strategies to take back to the office and dedicated Q&A after each session
The 3rd Annual, Not-To-Be-Missed Gathering – Hear What Some Of Our Previous Attendees Have To Say:
Can You Help Marketing, Email & CRM Professionals Develop Innovative & Advanced Loyalty & Retention Strategies Which Actually Deliver?
Book An Exhibition Stand & 2 Delegate Passes For Just: £2,999 + VAT (SAVE £1,000). Standard Rate: £3,999 + VAT
Discover how you can be a part of this exciting conference and get your expertise in front of your target audience. Packages include: access to the speaker faculty, one-to-one meetings, exclusive exhibition area, brand experience sponsor, product giveaways and many more.
For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@customerloyaltyconference.com
At Global Insight Conferences, we have exciting offers and news about our upcoming events that we hope you’d like to hear about! We will use your information to predict what you might be interested in. We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.
Our Gift To You: A Gift Bag For Every Delegate Filled With The Latest Trending Products
The Advanced Customer Loyalty & Retention Conference will deliver a gift bag for every delegate filled with giveaways from our esteemed speakers!
If you would like to contribute your own products and be included in this year’s Exclusive Gift Bag given to every delegate and the movers and shakers of the industry, please contact us to apply.
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