Bold, Innovative & AI-Enabled Customer Loyalty & Retention Strategies To Transform Personalisation & Customer Experiences, Unlock Greater Commercial Value From Data & Deepen Lasting Brand Relationships
A Day That Delivers Real Value – A Unique, Industry-Led Conference Uniting Brand Practitioners
Connect. Collaborate. Build Lasting Relationships: Meet Senior Loyalty, Retention, CRM & Customer Experience Leaders, Exchange Ideas, Share Challenges & Build Valuable Connections With The People Shaping The New Realities & Unchartered Future Of Customer Loyalty - All In One Day.
25+ Leading Cross-Sector Loyalty, Retention, CRM & Customer Experience Leaders Share Fresh Insights To Prove The Commercial Value Of Loyalty, Harness AI & Predictive Insights, Deliver Smarter Personalisation, Orchestrate Seamless Customer Journeys & Build Meaningful Relationships That Drive Long-Term Customer Value
Download The Full Agenda
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What’s New For 2027?
Written & Delivered By Frontline Brands & PractitionersLoyalty & CRM Sessions Shaped By New Industry Research: Exploring AI, The ROI of Loyalty, Gamification & Customer Trust
Interactive Panels: Debate Key CX Challenges, Hear Multiple Perspectives & Put Your Questions To Industry Experts With Live Audience Q&A
New Cross-Sector Insights From Finance
MCG, Retail, Sport, Food & Drink, Public Sector, Pharmaceutical, Telecoms and more – find answers from market leaders
Dedicated Networking Opportunities
To Benchmark, Share Ideas & Build Valuable Industry Connections
Fireside Chat
With Senior Loyalty, Retention & CRM Leaders Sharing Real-World Strategies & Lessons
Refreshed Speaker Line Up
Featuring Lloyds Banking Group, Co-op, Sky, Vitality, HSBC & Many More
Unlock AI In Loyalty:
Uncover emerging AI opportunities, balance automation with human connection, and deliver more relevant and engaging customer experiences
02The ROI of Loyalty – Proving Value:
Measure retention performance, quantify customer lifetime value, and demonstrate the long-term commercial returns of loyalty programmes
03Delivering Personalised Experiences In The New AI Era:
Balance relevance with trust, harness AI-driven personalisation, and create meaningful experiences that strengthen loyalty and retention
04Cultivating The Single Customer View:
Connect customer data, unlock actionable insights, and deliver smarter personalisation to strengthen loyalty and drive commercial value
05Building Long-Term Customer Value:
Unite acquisition and retention, orchestrate seamless customer journeys, and strengthen relationships to maximise lifetime value
06Driving Lasting Customer Loyalty:
Understand changing customer expectations, harness AI-driven engagement, and build emotional connections that keep customers coming back
07Predicting & Influencing Customer Behaviour:
Harness AI-driven recommendations, anticipate changing needs and deliver more relevant, real-time experiences
08Shaping The Future Of Loyalty:
Challenge traditional loyalty models, embrace emerging technologies, and create meaningful customer relationships that deliver lasting value
09Driving Engagement Through Behavioural Science & Gamification:
Understand customer motivations, encourage desired behaviours, and strengthen long-term loyalty
Explore The Customer Loyalty Programme
View the full session breakdown, keynote speakers, and interactive panel discussions shaping the future of customer loyalty and retention.
One Day. One Unmissable Opportunity To Rethink Loyalty, Strengthen Retention & Drive Customer Value:
Celebrating Our 5th Year Of This Unique Brand-Led Customer Loyalty & Retention Conference:
Bringing together leading brands and industry experts for a day of fresh perspectives, practical strategies and proven approaches to building lasting customer loyalty and driving retention
Connect With Like-Minded Loyalty & Retention Leaders:
Build valuable relationships, benchmark your strategies and exchange ideas with senior customer, CRM and loyalty professionals from across sectors
Put Your Biggest Loyalty Challenges To Brand-Side Experts:
Join interactive panel discussions, share perspectives and explore the latest opportunities and challenges shaping customer loyalty, engagement and retention
25+ Senior Loyalty & CRM Leaders Under One Roof:
Hear directly from experienced leaders at Vitality, Co-op, Sky, Lloyds Banking Group, HSBC and many more, sharing fresh perspectives and proven strategies to shape the future of customer loyalty and retention
Hot Topic – AI & The Future Of Loyalty:
Move beyond the hype and explore practical AI applications, smarter personalisation, predictive insights and new opportunities to strengthen customer engagement, loyalty and retention
Senior Heads & Directors
from the frontline sharing their hard-won lessons
Proven Delegate ROI
Effective and actionable takeaways from cross-sector leaders- the most profitable event you’ll attend in 2027
A Brand-New, Research-Led Customer Loyalty Agenda:
Explore 10+ sessions shaped by fresh industry research, uncovering the biggest challenges, priorities and opportunities currently shaping customer loyalty and CRM
Partner With Us
Interested In Speaking, Sponsoring, Hosting One-to-One Meetings Or Exhibiting?
For more information on how to get involved, enter your details to receive the full partnership brochure or contact the team directly below.
A defined presence in the room, combining visibility with direct access to the delegation.
Enter Your Details To Receive Your Brochure
At Global Insight Conferences, we have exciting offers and news about our upcoming events and news that we hope you’d like to hear about! We will use your information to predict what you might be interested in.
We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.
The Customer Loyalty Advisory Board 2027
Programme curated in collaboration with multiple CRM, marketing, loyalty, and membership visionaries from across the UK and Europe.
We are so appreciative to those who took the time to help build the agenda of this industry-leading conference. Without these inspirational insights, this event would not be possible. Thank you.
A great way to share learnings, learn from peers, bond over challenges, network and challenge the status quo within the sector with likeminded loyalty, retention and CRM peers.
Engaging, inspiring, Dynamic.
Thought-provoking insight and great to hear other people facing similar problems.
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Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best.