Unforgettable & Stand-Out: Differentiate Your Brand, Captivate Your Audience & Build Lasting Customer Loyalty With
Practical, Audience-Centered, Trusted & Budget-Smart AI, Social & Digital Marketing & Communications Strategies For Charities, Public Sector, Higher Education & Not-For-Profits
24+ Leading Cross-Sector Loyalty, Retention, CRM & Customer Experience Thought-Leaders Share Brand-New Insights To Fuel Gold-Standard Customer Loyalty & Retention With Intelligent & Ethical AI Integration, Data-Led Hyper-Personalisation, Seamless Customer Journey Orchestration, & Innovative Content Strategies & Mastered Omni-Channel Experiences
Thank You To Our 2026 Speakers...
Harness Responsible AI & Automation Integration:
Personalise at scale, streamline operations, and drive meaningful results with business-ready AI solutions
02Prioritising Critical Customer Data & Feedback:
Turn customer insight into impact to enhance brand experiences and drive lasting loyalty
03Inspiring Personalisation Strategies:
Deliver meaningful, scalable customer experiences that deepen brand connections and turn insight into long-term retention
04Next-Level Content Strategies & Seamless Omni-Channel Experiences:
Capture audience attention, maximise engagement and fuel lasting loyalty with the latest content strategies and connected customer experiences
05Gold-Standard Loyalty & Retention Strategies:
Cutting-edge tactics that ignite engagement, inspire advocacy, and build lasting loyalty
06Frictionless Customer Journey Orchestration:
Tackle customer friction, unify customer experiences, and drive loyalty through timely, data-driven personalisation
07Mastering Customer Trust, Privacy & Governance:
Embed ethical data use, responsible AI, and ESG principles to deepen consumer relationships and future-proof your brand
08What Is The Future Of Customer Loyalty & Retention?
Benchmark with industry peers and forecast the key to success for loyalty and retention in 2027 and beyond
09Measurement, ROI & Leadership Buy-In With Real Impact:
Align metrics with business goals to gain buy-in, enhance engagement, and sustain long-term loyalty
Download The Full Agenda
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What’s New For 2027?
Advanced Customer Loyalty & RetentionCX-Focused Sessions Shaped By New Industry Research: Covering AI, Customer Journeys, Personalisation, Data, Loyalty, Measurement & The Future Of CX
Interactive Panels: Debate Key CX Challenges, Hear Multiple Perspectives & Put Your Questions To Industry Experts With Live Audience Q&A
Explore Proven Applications & Actionable CX Insights
Get Beyond The Stage To Connect Directly With Senior CX Leaders, Ask Questions & Gain First-Hand Insights Into Their Experiences
With Senior CX Leaders Sharing Real-World Strategies & Lessons
To Benchmark, Share Ideas & Build Valuable Industry Connections
Hear From New CX Leaders & Discover Fresh Perspectives, Innovative Approaches & Proven Strategies To Take Back To Your Organisation
Learn From CX Leaders Across Industries, Challenge Your Thinking & Take Proven Ideas Back To Your Organisation
One Day. One Focus: What Will I Gain From Attending The 4th Annual Industry-Leading Advanced Customer Loyalty & Retention Conference, London?
Celebrating 4 years of unmissable customer loyalty and retention conferences:
This industry-leading, cross-sector event will be the conference you do not want to miss
A targeted and tailored event programme
Written by practitioners for practitioners – with refreshed insights based on the latest research with leading loyalty, retention, and CRM experts
3 deep-dive case studies
Hear the journey NatWest, Virgin Active & Openreach have been on to cultivate next-level loyalty and retention
One efficient day out of the office to maximise value and insights
The most valuable conference day you will have in 2026
Put your burning questions to the experts themselves:
3 dynamic, interactive cross-sector panel discussions
New and engaging delegate discussion
On some of the most talked about topics currently: Gamification, and rewards and benefits
Grow your network
2 hours of dedicated networking breaks to make impactful connections with relevant industry peers
Upskill yourself and your team
With real-use cases and actionable tips and techniques to revitalise your new customer loyalty and retention strategies
Hot Topic – AI Focus!
Don’t miss your chance to equip yourself with the latest practical AI tools and strategies
Partner With Us
Interested In Speaking, Sponsoring, Hosting One-to-One Meetings Or Exhibiting?
For more information on how to get involved, enter your details to receive the full partnership brochure or contact the team directly below.
A defined presence in the room, combining visibility with direct access to the delegation.
Enter Your Details To Receive Your Brochure
At Global Insight Conferences, we have exciting offers and news about our upcoming events and news that we hope you’d like to hear about! We will use your information to predict what you might be interested in.
We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.
Good, varied topics and insustries.
Great to hear from and network with leaders in the loyalty industry. Lots of amazing expeertise and experience in one place.
Informative and Inspiring
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Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best.