A Global Insight Conferences Event – 14 Years of Unquestionable Quality

A One-Day, Cross-Sector Conference & Networking Exhibition

One Great George Street, Central London, 7th November 2024

Attract, Retain & Engage Unshakably Loyal Customers With:

Customer-First, AI-Smart, Personalised & Data-Optimised Loyalty, Retention & CRM Innovation Strategies

20+ Cross-Sector Loyalty, Retention, CRM, Engagement & Personalisation Leaders Unite To Deliver Unmissable Insights & Inspirations: Drive Next-Level Customer Loyalty, Retention, Personalisation & Engagement Programmes & Strategies That Embed Data, Measurement & Targeting Insights To Provide Seamless Customer Journeys & Harness Automation, AI & Tech Innovations For Guaranteed Engagement & ROI

Leading Industry Brands Invited To Speak:

20+ Brand-Side Thought Leaders Will Share Fresh Insights & New Case Studies: Craft Winning Loyalty & Retention Strategies & Programmes▪ Effective Customer Data & Targeting ▪ Maximise The Unlocked Potential Of Automation, AI & Tech ▪ Proactive, Practical & Powerful Personalisation ▪ Next-Level Retention Strategies ▪ Unrivalled Omnichannel Marketing Success ▪ Seamless Customer Journeys ▪ Measuring Tangible Results & Proving ROI ▪ The Future of Loyalty & CRM Benchmarking & Trend Forecasting

What Will I Gain From Attending This Industry-Leading Customer Loyalty & Retention Conference, London?

  1. Cross-sector transferable lessons from 20+, industry-leading brands including John Lewis Partnership, NatWest Group, National Express, PureGym, Revolution Beauty & Gail’s Cross-Sector 
  2. Practitioner insights From 3 Directors and 14 Heads from brands speaking in just 1 action-packed day Senior Thought Leaders
  3. Brand new content and hot industry topics for 2024 including the impacts and opportunities of AI and how best to personalise loyalty programmes
  4. 80+% Brand-side audience – agenda written and delivered by fellow practitioners facing – and solving- the same front-line issues as you
  5. Expand your network: Dedicated networking breaks in an intimate setting allowing you to get closer to the issues that really matter with the decision makers that matter 
  6. Capture best-practice tips and tricks to uncover insights and metrics to improve takeaways from your measurements 
  7. Mistakes made so you don’t have to! What do other professionals they wish they had known earlier?
  8. Benchmark with your peers and track trends to ensure your finger is on the pulse
  9. 3 interactive panel discussions including next-level retention strategies, inspiring personalisation, and horizon scanning the future of loyalty and CRM 
  10. Ask, share, learn, debate, and reflect on customer acquisition, loyalty, and retention strategies which power exceptional customer loyalty and drive exceptional ROI 
  11. In Collaboration With The Industry: Our brand new tailored and targeted agenda has been co-created to ensure it cuts through the noise to the heart of the issues impacting CRM, loyalty, and retention professionals today
  12. Not just inspiration! Practical skills and strategies to take back to the office and dedicated Q&A after each session
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  • 13 Industries Represented, Including Retailers, Travel, Financial Services, Consumer Goods, Hospitality & Beauty Brands
  • 14 Heads & 3 Directors of CRM, Loyalty, Retention, Personalisation & Membership
  • 80+% Brand-Side Audience – Written By Brands, For Brands
  • NEW – Speed Networking!
  • Dedicated Networking & Insight-Sharing
  • Brand New & Fresh Engagement Strategies For Marketers
  • 3 Interactive Panels

The 3rd Annual, Not-To-Be-Missed Gathering – Hear What Some Of Our Previous Attendees Have To Say:

Can You Help Marketing, Email & CRM Professionals Develop Innovative & Advanced Loyalty & Retention Strategies Which Actually Deliver?

Limited Availability! Book Before 27th June & Save £1,000

Book Today: £2,999 + VAT (SAVE £1,000). Standard Rate: £3,999 + VAT

Discover how you can be a part of this exciting conference and get your expertise in front of your target audience. Packages include: access to the speaker faculty, one-to-one meetings, exclusive exhibition area, brand experience sponsor, product giveaways and many more.

For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@customerloyaltyconference.com

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