Produced By Global Insight Conferences – 14 Years of Unquestionable Quality

20+ Top Brands Reveal New Ways To Attract, Retain & Engage Unshakably Loyal Customers With

Customer-First, AI-Smart, Personalised & Data-Optimised Loyalty, Retention & CRM Innovation Strategies

23+ Brands Speaking: 3rd Annual, One-Day, Cross-Sector Conference & Networking Exhibition

One Great George Street, Central London, 7th November 2024

23 Cross-Sector Loyalty, Retention, CRM, Engagement & Personalisation Leaders Unite To Deliver Unmissable Insights & Inspirations: Drive Next-Level Customer Loyalty, Retention, Personalisation & Engagement Programmes & Strategies That Embed Data, Measurement & Targeting Insights To Provide Seamless Customer Journeys & Harness Automation, AI & Tech Innovations For Guaranteed Engagement & ROI

NEW SPEAKER CONFIRMED! Richard Carroll, Head Of Growth Marketing For Grocery & Retail At Deliveroo!

In collaboration with the industry: Our brand new tailored and targeted agenda has been co-created to ensure it cuts through the noise to the heart of the issues impacting CRM, loyalty, and retention professionals today

23 Brand-Side Thought Leaders Will Share Fresh Insights & New Case Studies: Craft Winning Loyalty & Retention Strategies & Programmes▪ Effective Customer Data & Targeting ▪ Maximise The Unlocked Potential Of Automation, AI & Tech ▪ Proactive, Practical & Powerful Personalisation ▪ Next-Level Retention Strategies ▪ Unrivalled Omnichannel Marketing Success ▪ Seamless Customer Journeys ▪ Measuring Tangible Results & Proving ROI ▪ The Future of Loyalty & CRM Benchmarking & Trend Forecasting


Craft Gold-Standard Loyalty & Retention Strategies & Programmes:

Establish targeted, creative, and insight-driven programmes that act as a strategic tool to boost retention


Maximise The Unlocked Potential Of Automation, AI & Tech Innovations!

Capitalise on the latest advances to enhance customer experiences, streamline efficiencies and drive revenue


Data Is Power - Customer Insights & Targeting:

Leverage crucial insights into data and customer behaviours to tailor loyalty strategies more effectively to customer needs


Proactive, Practical & Powerful Personalisation!

Proven and curated personalisation strategies which create tailored content and campaigns to guarantee sky-high retention and competitive loyalty


Unrivalled Omnichannel Marketing Success:

Develop new, fresh, and innovative content across the right channels to successfully target, engage and intrigue your customer base


Next-Level Retention Strategies:

Elevate retention efforts by responding to changes in customer demands and behaviours to execute more value-driven and relevant retention strategies


Seamless & Cohesive Customer Journeys:

Establish customer-centricity across multiple touchpoints to streamline customer journeys and increase satisfaction rates


Tangible ROI - Measure, Improve, Succeed!

Increase customer satisfaction, prove demonstrable ROI and remain competitive with new and effective measurement techniques


Critical Industry Benchmarking & Trend Forecasting:

What’s next? Stay ahead of the game with innovative loyalty and retention strategies that capitalise on the future of CRM

0 %

Satisfaction Rate Last Year

0 +

Inspirational Speakers


One-Day Event


Interactive Panels


  • 13 Industries Represented, Including Retailers, Travel, Financial Services, Consumer Goods, Hospitality & Beauty Brands
  • 14 Heads & 3 Directors of CRM, Loyalty, Retention, Personalisation & Membership
  • 80+% Brand-Side Audience – Written By Brands, For Brands
  • NEW – Speed Networking!
  • Dedicated Networking & Insight-Sharing
  • Brand New & Fresh Engagement Strategies For Marketers
  • 3 Interactive Panels

Our Gift To You: A Gift Bag For Every Delegate Filled With The Latest Trending Products

The Advanced Customer Loyalty & Retention Conference will deliver a gift bag for every delegate filled with giveaways from our esteemed speakers!

If you would like to contribute your own products and be included in this year’s Exclusive Gift Bag given to every delegate and the movers and shakers of the industry, please contact us to apply.

What Will I Gain From Attending This Industry-Leading Customer Loyalty & Retention Conference, London?

  1. Cross-sector transferable lessons from 22, industry-leading brands including John Lewis Partnership, NatWest Group, National Express, PureGym, Revolution Beauty & Gail’s
  2. Practitioner insights From Heads and Directors from top brands speaking in just 1 action-packed day
  3. Brand new content and hot industry topics for 2024 including the impacts and opportunities of AI and how best to personalise loyalty programmes
  4. 80+% brand-side audience – agenda written and delivered by fellow practitioners facing – and solving- the same front-line issues as you
  5. Expand your network: Dedicated networking breaks in an intimate setting allowing you to get closer to the issues that really matter with the decision makers that matter 
  6. Capture best-practice tips and tricks to uncover insights and metrics to improve takeaways from your measurements 
  7. Mistakes made so you don’t have to! What do other professionals they wish they had known earlier?
  8. Benchmark with your peers and track trends to ensure your finger is on the pulse
  9. 3 interactive panel discussions including next-level retention strategies, inspiring personalisation, and horizon scanning the future of loyalty and CRM 
  10. Ask, share, learn, debate, and reflect on customer acquisition, loyalty, and retention strategies which power exceptional customer loyalty and drive exceptional ROI 
  11. Not just inspiration! Practical skills and strategies to take back to the office and dedicated Q&A after each session

The 3rd Annual, Not-To-Be-Missed Gathering – Hear What Some Of Our Previous Attendees Have To Say:

Can You Help Marketing, Email & CRM Professionals Develop Innovative & Advanced Loyalty & Retention Strategies Which Actually Deliver?

Book An Exhibition Stand & 2 Delegate Passes For Just: £2,999 + VAT (SAVE £1,000). Standard Rate: £3,999 + VAT

Discover how you can be a part of this exciting conference and get your expertise in front of your target audience. Packages include: access to the speaker faculty, one-to-one meetings, exclusive exhibition area, brand experience sponsor, product giveaways and many more.

For more information on how to get involved, please call +44 (0)20 3479 2299 or email

At Global Insight Conferences, we have exciting offers and news about our upcoming events that we hope you’d like to hear about! We will use your information to predict what you might be interested in. We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.

Please remember to check your junk folder for the brochure – and add to your safe senders list.

Our Sister Events