The Advanced Customer Loyalty & Retention Conference


14th November 2023 | One America Square, Central London

31 Cross-Sector Brands Outshine Competition, Stay Relevant, Drive Engagement & Retain Deeply Loyal Customers With

Sophisticated, Customer-Focused, Data-Driven & Insight-Led Loyalty, Retention & CRM Strategies

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Cross-Sector Loyalty, Retention, CRM, Engagement & Customer Data Thought Leaders Share Innovative & Fresh Insights To Fuel Gold-Standard Customer Loyalty, Retention & Hyper-Personalisation, Boost Engagement & Data-First Strategies, Craft Seamless Omni-Channel Journeys & Harness The Latest Automated Developments That Achieve Maximum ROI & Commercial Success

Game-Changing Loyalty Programmes • Effective Customer Data & Targeting • Inspiring Hyper-Personalisation • Customer Engagement • Omni-Channel Success • Shifting Consumer Behaviour • Next-Level Retention Strategies • Automation, AI & Tech • Customer Journeys • Impactful Measurement & ROI • Future of Loyalty & CRM


Gold-Standard Loyalty Programmes

Fuel brand engagement and retention with insight-driven programmes guaranteed to foster deeper relationships with customers


Next-Level Customer Data & Targeting​

Reimagine data usage and analytics to drive tailored experiences and deliver ROI


Inspiring Personalisation Strategies

Maximise brand interaction and boost conversion rates with savvy and sophisticated personalisation


Secure Top-Level Customer Engagement

Elevate feedback and research and drive consumer-brand collaboration for engaged and loyal customers


Seamless Omni-Channel Experiences

Craft and conquer the perfect omni-channel experience that keeps customers coming back for more


Tackle Rapidly-Shifting Customer Behaviours

Keep up with changing consumer behaviours to shape engaging experiences which reignite loyalty and power commercial success


Guarantee Sky-High Retention Rates

Showcase game-changing retention strategies which harness customer-centricity and data-smart approaches


Harness The Power Of Automation, AI & Tech Advancements

Unlock new opportunities within AI and automation whilst maintaining a vital human touch for enhanced and personalised brand experiences


Successful & Smooth Customer Journeys:

Deliver connected and seamless customer journeys which guarantee boosted brand engagement


Impactful Measurement, Metrics & ROI

Capitalise on new and improved measurement tools to demonstrate impact of your efforts and prove ROI


What Is The Future Of Loyalty & CRM?

Benchmark with industry peers and forecast the key to success for loyalty and retention in 2024 and beyond

Plus! New For Customer Loyalty In 2023...

Brand New & Fresh Engagement Strategies For Marketeers

  • 3 Interactive Panels:
    • Inspiring Hyper-Personalisation
    • Next-Level Retention Strategies
    • Future of Loyalty & CRM
  • Dedicated Networking & Insight-Sharing
  • Brand New Speaker Line Up Including: Costa Coffee, TJX Europe, Tesco Bank, Ikea, Boots & Many More!

The Advanced Customer Loyalty & Retention Conference At A Glance...​


Satisfaction Rate At Our Last Event


Cross-Sector CRM, Loyalty & Retention Leaders


Insightful Topics


Unmissable, Inspiring Day!

Can You Help Marketing, Email & CRM Professionals Develop Innovative, Advanced & Customer-Centric Email Strategies Which Actually Deliver?


For more information on how to get involved in the Advanced Customer Loyalty and Retention Conference, please call +44 (0)20 3479 2299 or email

Book An Exhibition Stand + 2 Delegate Passes:

Book Today For Just £3,999 + VAT

Group Discounts Available

Send 4 attendees to the Advanced Customer Loyalty & Retention Conference for the price of 3. Or send 3 and get your third place half price. Call the team on +44(0) 203 479 2299 to claim your discount. This applies to brands only, not agencies and suppliers and cannot be used in conjunction with any other discounts, including earlybird offers

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